Greenheck will be closed Thursday, July 4th in observance of the July 4th holiday.  Please note that shipments on July 5th may incur shipment delays.  Full order shipments will resume on Monday, July 8th.



    Items purchased from Greenheck’s online store may be returned for a variety of reasons. No returns will be accepted or processed without prior authorization. An RGA (Returned Goods Authorization) must accompany all returns.

    *Do not contact your local Greenheck Mechanical Representative for purchase made through Greenheck’s online store.*


    • Configured, made to order and special order items may not be returned.
    • Vari-Green Motors, unless ‘Pre-Programmed’ is stated in the description, cannot be returned.
    • Items returned must be unused and in saleable condition.
    • All return freight charges are the responsibility of the customer.
    • Any return sent back to the factory must be accompanied by an RGA number prior to return or the shipment will be refused.
    • Upon approval of your request for an RGA, you will receive an RGA shipping label for the components/product being returned. Greenheck will refuse shipment unless Greenheck-supplied shipping labels are used.
    • An RGA will not be issued for material older than 60 days from original ship date.
    • An RGA is valid for 60 days from date of issue. Any RGA’s over 60 days will not be accepted for return.
    • The restocking fee for any item that you wish to be returned is 30% of original product purchase value.
    • Any cost incurred by Greenheck to place returned material into proper re-saleable condition will be added to the base restocking charge.

    This policy pertains to purchases made through Greenheck’s online store only.

    Returns can be requested by calling 1-800-355-5354, or by sending an email to Please provide the following information: the original order number, the item(s) you wish to return and the reason.