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    FAQs

    Answers to your most frequently asked questions.

    General
    What happened to Quick Delivery and Parts websites on November 22nd?

    On November 22nd, Quick Delivery and Parts websites combined into one new and improved website.

     

    Learn more about the benefits and features of this new consolidated shopping experience:

    Coming Soon! The New Shop Greenheck.com

     

    Read about what is changing with the programs and how your information will be carried over:

    Are you ready for the new Greenheck.com?

    What are you doing in response to COVID-19?

    The COVID-19 virus continues to create many challenges. Greenheck is using every resource available including Greenheck Shop, to ensure health care facilities receive critical products quickly.

    • We will expedite orders designated for health care facilities and businesses that directly support the health care industry, to ensure orders ship on time
    • You can help us rush your order by indicating on the order or shipping instructions that the order is COVID-19 related or for use in the health care industry
    • All of our five distribution centers are open and ready to ship orders as each is received. Therefore, we do not expect any delays in shipment of order. We will update this page regularly in the event that something changes.

    Greenheck is committed to providing needed ventilation solutions for our health care facilities and every industry to protect the lives of our citizens. You can read more about our response to the COVID-19 emergency here.

    Where can I get product selection or part identification assistance?

    There are product selection tools within the site, such as CFM and Static Pressure calculators, along with product cross references and product filters that aid in the selection process. Additionally, our Serial Number search allows you to enter your Greenheck equipment serial number to quickly display the parts list for your unit. You may also contact the customer care team via Live Chat, calling us at 1.800.355.5354, or emailing shop@greenheck.com for assistance.

    Where can I learn more about Greenheck products?

    In addition to the product information contained within each product area of our online store, you can browse our full product offering on Greenheck.com.

    How can I track the shipment of my online Greenheck order?

    You can find tracking information by accessing your online account and clicking on "Order History". This will contain your order’s shipment status, carrier and tracking #. Alternatively, you may contact the customer care team at  1.800.355.5354 or email us at shop@greenheck.com

    Is shipping included?

    Ground shipping within the continental US is Free. Expedited freight service is available at time of checkout or upon request for an additional charge.

    What if my organization is tax exempt?

    Sales tax is charged on all online orders (unless in a sales tax exempt state). If you believe your organization should be exempt from sales tax, you must create an account first.

    Note: If you proceed with a guest checkout, you will be charged tax.

    Once an account is created, you have two options:

    1) Proceed with placing your order and then email shop@greenheck.com with a PDF copy of your tax exempt certificate with reference to your order number. Once the certificate is approved, a credit will be issued via the payment method used on the original order within a few days.

    -OR-

    2) Prior to placing your order, email shop@greenheck.com with a PDF of your tax exempt certificate using the email address the account was created under. Please allow up to one business day to approve and apply your tax exempt status to your account. Once we verify you are tax exempt, you can place your order.

    Your organization’s tax exempt certification will be kept on file. Future orders will be tax exempt through the validity date on your exemption certificate.

    What is your return policy?

    Please visit our Returns page for more information. If you have further questions, please contact the customer care team at 1.800.355.5354, or email us at shop@greenheck.com.

    What is your standard warranty policy on original equipment?

    Please visit our Warranties page for more information. If you have further questions, please contact the customer care team at 1.800.355.5354, or emailing shop@greenheck.com.

    How do I begin a warranty claim?

    Contact the customer care team at 1.800.355.5354, or email us at shop@greenheck.com. If you receive a shipment with visible damage, please contact your freight carrier immediately. In the event the carrier wishes to inspect the shipment, materials must be made available for them to inspect. For concealed damage, follow the same procedure as noted above.

    What if I can’t find the product that I need?

    Our online store carries the most requested models and sizes of fans, however if your project or product need falls outside this offering, Greenheck also sells a wide variety of configure-to-order products through our extensive network of mechanical representatives. Click here to find your local Greenheck Rep.

    What if I don’t see a replacement part that I need?

    We may be able to identify additional replacement parts that are not displayed online. Please contact Greenheck Aftermarket customer support at 1.800.355.5354, or emailing shop@greenheck.com for further assistance.

    Where can I find the serial # for my Greenheck unit?

    Serial number is commonly abbreviated as “S/N”. In most cases, the Greenheck serial number is located on the metal name plate that is riveted to the outside of the unit. For models SP and CSP the serial number will be located on a tag mounted inside the unit housing. If you cannot locate the serial number please feel free to contact us at shop@greenheck.com or 1.800.355.5354.

    When will my order ship?

    In-stock items will ship on the date that the order was placed if the order was entered by 5:00 PM CST. Orders placed after 5:00 PM CST will ship the following day, pending inventory availability and part lead time.