CAPS® FAQs
Getting the most from CAPS.
Q:
Q:Is there a fee or cost for CAPS software?
A:
A:No. The software is free to download. You will need to create an account on the Greenheck website and then login to that account to download CAPS.   Please click on My Account on the top right side of the page to create an account.
Q:
Q:The program is installed but now it is asking for a code. Where do I find the CAPS "Activation Code"?
A:
A:

Log into your MyGreenheck account and select “Download CAPS”.  Your activation key will be displayed on that page.

Q:
Q:How do I get Revit drawing files from CAPS?
A:
A:Once you save your job file, select Reports, and then check “Revit Model (.rfa and .txt).” You can learn more about downloading Revit content by watching this video
Q:
Q:Can CAPS be installed on a Network?
A:
A:Yes. You must install CAPS on a computer first before changing to a network setup. Please email caps@greenheck.com for detailed instructions to change settings for running on a network.
Q:
Q:I get a “Could not open Job... Unknown file error” when trying to open my job file. How do I resolve this error?
A:
A:You most likely have a corrupt mark on the job file. Please send the job file to us at CAPS@greenheck.com and we will check the file and remove the corrupt mark. We will send the file back to you, minus the corrupt mark. You will need to re-select that mark and complete the process.
Q:
Q:I have another question not listed. How do I get an answer?
A:
A:Email Greenheck with any other question you might have at: CAPS@greenheck.com