FAQs - CAPS
- What are the minimum computer requirements to run CAPS?
- Will CAPS run on a Windows 7, 64-bit system?
- Can CAPS be installed onto a Network?
- Do I need to be operating as the Adminstrator in order to install?
- I am attempting to login to the CAPS download site. After typing in the Login Name and Password I am not allowed in to the site. There is no error message. What should I do?
- Can Product drawing images be saved to an AutoCad file?
- Are Revit drawings available in CAPS?
- I have created a job and made a selection and would like to correct the elevation. CAPS will not allow me to edit the elevation field. Why?
- Where can I find unit and accessory weights?
- How do I email someone a fan curve?
- Where can I find product specifications?
- I have another question not listed. How do I get an answer?
- How do I clean a smoke detector?
Q: What are the minimum computer requirements to run CAPS?
A:The recommended system requirements are:
-
2GB of RAM or more
-
Screen resolution of 1024 x 768 or higher
-
A stable internet connection - CAPS requires a stable connection to the internet to download system
Reasonable RAM Memory: If this is how you use the computer: 2GB - 4GB* Internet brosing, email, word processing, photo editing, graphic programs. 4GB - 8GB* Intensive Multi-Tasking, Multi-media editing, 3D modelng, high performance gaming. When 4GB of memory is installed in a 32-bit Windows system, it only utilizes 3GB or 3.5 GB. In this case, some of the addressable memory is reserved for use by page files or by some of the devices that you are using, such as a graphics card, PCI card, or integrated network connections. Currenty CAPS reuires 400 MB of hard drive room to install a complete.
Note: The higher the CPU Speed, the faster CAPS will perform.
-
Q: Will CAPS run on a Windows 7, 64-bit system?
A:Yes, CAPS can be installed and runs on a Windows 7®, 64-bit system.
Q: Can CAPS be installed onto a Network?
A:Yes. CAPS needs to be installed on a computer before it can be changed from a Stand Alone to a Network setup. Please send an email to CAPS@greenheck.com for detailed instructions on how the settings can be changed to run on a network.
Q: Do I need to be operating as the Adminstrator in order to install?
A:Yes, On Windows® XP systems you need to be logged in as the Administrator before launching the install program. On Vista and Windows 7® machines, right click on the setup.exe file saved to the computer from teh CAPS website and pick "Run As Administrator" from teh popup menu.
Q: I am attempting to login to the CAPS download site. After typing in the Login Name and Password I am not allowed in to the site. There is no error message. What should I do?
A:The Internet Explorer browser you are running does not have www.greenheck.com in the "Trusted Websites" list. Add Greenheck.com to the list of trusted sites (see instructions below). Next close and then reopen the browser, and then try to login to the CAPS download site again.
To add a website a security zone (trused websites):
- Open Internet Explorer by clicking the Start button, then clicking Internet Explorer.
- Navigate to the website that you want to make "Trusted".
- Click the Tools button, then click Internet Options.
- Click the Security tab then select "Trusted sittes" from the list of zones.
- Click the "Sites" button now that a zone is picked.
- The website should be shown in the Add this website to the zone field. Click the Add button now. If the site is not a secure site (HTTPS), clear the check mark in the "Require server verification (https:) for all sites in the zone" check box.
- Click Close, click OK, Now the website is trusted. There should be a green check mark with the words "Trusted sites" at the bottom of the Internet browser window.
Q: Can Product drawing images be saved to an AutoCad file?
A:
No, but you can have CAPS generate AutoCad DWG file from your saved selections. Highlight your job name in the left hand panel (Jobs area) and click the printer icon above the "Recent Jobs" list. A popup window will appear listing available reports. Select the "Drawings" option and CAPS will generate DWG for the saved selections for that job file.
Q: Are Revit drawings available in CAPS?
A:
Yes, However, you must have Revit® software installed to open the files. Highlight your job name in the left hand panel (Jobs area) and click the printer icon above the "Recent Jobs" list. A popup window will appear listing the available reports. Select the "Revit Drawing" option and CAPS will generate Revit® files for the saved selections for that job file.
Q: I have created a job and made a selection and would like to correct the elevation. CAPS will not allow me to edit the elevation field. Why?
A:The elevation field information is entered when you first create a job file. The elevation information is locked after the first selection is made and saved. The CAPS program retains this information because a change in elevation can cause the size you have previously selected to become invalid at a different altitude. To change the elevation you will need to start a new job file and enter in the elevation amount before starting the first product selection process.
Q: Where can I find unit and accessory weights?
A:Most product weights can be found in CAPS or on the printed submittal reports from CAPS. In CAPS, while on the Configuration tab, the weights may display at the very bottom of the window on the right-hand side. The weight that prints on the submittal report will also be the overall weight for the product and all accessories unless called out as an extra note on the submittal report as Fan Only.
Q: How do I email someone a fan curve?
A:
Click on the tab of the fan curve you want to email so the curve image is displayed on screen. While in that tab, click on the camera icon found in the left hand panel Jobs area. A popup menu with output options will display. Select PDF. CAPS will create a single page PDF file that you can save and/or email.
Q: Where can I find product specifications?
A:In CAPS, when you are looking at an individual model, locate the Specs tab below the product's picture. This tab contains the entire model specification. Most products have specs available in CAPS. Specifications are also listed on the Greenheck website within each Products area.
Q: I have another question not listed. How do I get an answer?
A:Email Greenheck with any other questions you might have at: CAPS@greenheck.com
Q: How do I clean a smoke detector?
A:For the System Sensor models, contact System Sensor at 1-800-SENSOR2 or http://www.systemsensor.com. If Hochiki model, contact 1-800-845-6692 or technicalsupport@hochiki.com.
