CAPS Frequently Asked Questions
Q. What is the cost to obtain the CAPS software?
A. The software is free to download. You will need to create a "MyGreenheck" account within the website and then login to that account which will allow access to the CAPS download page and hyperlink. MyGreenheckSignUp.pdf
Q. What are the minimum computer requirements to run CAPS?
A. The recommended system requirements are:
2GB of RAM or more
Screen resolution of 1024 x 768 or higher
A stable internet connection - CAPS requires a stable connection to the internet to download system
|Reasonable RAM Memory:||If this is how you use the computer:|
|2GB - 4GB*||Internet browsing, email, word processing, photo editing, graphic programs.|
|4GB - 8GB*||Intensive Multi-Tasking, Multi-media editing, 3D modeling, high performance gaming.|
|When 4GB of memory is installed in a 32-bit Windows system, it only utilizes 3GB or 3.5 GB. In this case, some of the addressable memory is reserved for use by page files or by some of the devices that you are using, such as a graphics card, PCI card, or integrated network connections.|
Currently CAPS requires 1.17 GB of hard drive room to install a complete stand-alone instance.
Note: The higher the CPU Speed, the faster CAPS will perform.
Q: Will CAPS run on the new Windows® 10 operating system?
A. CAPS works on Windows® operating systems, Windows® 7, Windows® 8 and Windows® 10 including 32-bit and 64-bit processors.
Q. Can CAPS be installed on a Network?
A. Yes. CAPS needs to be installed on a computer before it can be changed from a Stand Alone to a Network setup. Please send an email to CAPS@greenheck.com for detailed instructions on how the settings can be changed to run on a network.
Q. Do I need to be operating as the Administrator in order to install?
A. Yes, On Windows ® 7, Windows® 8, and Windows® 10 machines, right click on the setup.exe file saved to the computer from the CAPS website and pick "Run as Administrator” from the popup menu. Or simply click ‘Yes’ to the User Account Control popup window that appears stating ‘Do you want to allow the following program to make changes to this computer?’
Q. I get an “Administrative permissions are required to update CAPS” error/pop-up, what should I do?
A. You need Admin Rights to open CAPS after Greenheck releases an Update. If you don’t have end user admin rights, you have two options, contact your IT support person to update your PC or have your IT support person contact us to get our new MSI based installation package that allows you to run after we send out the Update. Have your IT support person contact us at CAPS_Install@Greenheck.com to get the MSI installation package.
Q. The software is installed but now it is asking for a code, where do I find this CAPS "Activation Code"?
A. CAPS Activation Code Lookup.pdf
Q. I am attempting to login to the CAPS download site. After typing in the Login Name and Password I am not allowed into the site. There is no error message. What should I do?
A. The Internet Explorer browser you are running does not have www.greenheck.com in the "Trusted Websites" list. Add Greenheck.com to the list of trusted sites (see instructions below). Next close and then reopen the browser, and then try to login to the CAPS download site again.
To add a website to a security zone (trusted websites):
- Open Internet Explorer by clicking the Start button and then clicking Internet Explorer.
- Navigate to the website that you want to make "Trusted".
- Click the Tools button and then click Internet Options.
- Click the Security tab and then select "Trusted sites" from the list of zones.
- Click the 'Sites' button now that a zone is picked.
- The website should be shown in the Add this website to the zone field. Click the Add button now. If the site is not a secure site (HTTPS), clear the check mark in the "Require server verification (https:) for all sites in this zone" check box
- Click Close, click OK. Now the website is trusted. There should be a green check mark with the words "Trusted sites" at the bottom of the Internet browser window.
Q. Can product drawing images be saved to an AutoCAD file?
A. No, but you can have CAPS generate specific AutoCAD DWG files from your saved selections. Highlight your job name in the left hand panel (Jobs area) and click the printer icon above the "Recent Jobs" list. A popup window will appear listing available reports. Select the "Drawings" option and CAPS will generate DWG for the saved selections for that job file.
Q: Are Revit drawings available in CAPS?
A: Yes, However, you must have Revit software installed to open the files. Highlight job name in the left hand pane(Jobs area) and click the printer icon above the "Recent Jobs" list. A pop up window will appear listing the available reports. Select the "Revit Drawing" option and CAPS will generate Revit files for the saved selections for that job file.
Q. Where can I find unit and accessory weights?
A. Most product weights can be found in CAPS or on the printed submittal reports from CAPS. In CAPS, while on the Configuration tab, the weights may display at the very bottom of the window on the right-hand side. The weight that prints on the submittal report will also be the overall weight for the product and all accessories unless called out as an extra note on the submittal report as Fan Only.
Note: Damper and Louver products do not display accessory weights. Contact the factory for weights on these items.
Q. How do I email someone a fan curve?
A. Click on the tab of the fan curve you want to email so the curve image is displayed on screen. While in that tab, click on the camera icon found in the left hand panel Jobs area. A popup menu with output options will display. Select PDF. CAOS will create a single page PDF file that you can save and /or email.
Q. Where can I find product specifications?
A. In CAPS, when you are looking at an individual model, locate the Specs tab below the product's picture. This tab contains the entire model specification. Most products have specs available in CAPS. Specifications are also listed on the Greenheck website within each Products area.
Q. I have another question not listed. How do I get an answer?
A. Email Greenheck with any other question you might have at: CAPS@greenheck.com.