PARTS FAQs
Answers to your most frequently asked questions about selecting and ordering parts.
Q:
Q:How can I check the status of my Greenheck Parts order?
A:
A:Order status can be checked by contacting the Greenheck Parts Department at 1.800.355.5354 or parts@greenheck.com
Q:
Q:How can I track the shipment of my Greenheck parts order?
A:
A:Check order status by contacting the Greenheck Parts Department at 1.800.355.5354 or parts@greenheck.com
Q:
Q:Ground freight cost:
A:
A:Greenheck includes freight for all ground shipments in the cost of the product. If you ordered parts to ship via airfreight or another expedited freight service, please contact the Greenheck Parts Department at 1.800.355.5354 or parts@greenheck.com
Q:
Q:What is your return policy?
A:
A:Please contact the Greenheck Parts Department at 1.800.355.5354 or parts@greenheck.com for a complete explanation of our return policy. 
Q:
Q:What is your standard warranty policy on original equipment?
A:
A:Greenheck’s standard warranty policy is based on the type of product purchased. For more information on specific warranty information for the model you have, please reference the product page on our website.
Q:
Q:How do I begin a warranty claim?
A:
A:Contact your local Greenheck parts representative at 1.800.355.5354. If you receive a shipment with visible damage, please contact your freight carrier immediately. In the event the carrier wishes to inspect the shipment, materials must be made available for them to inspect. For concealed damage, follow the same procedure as noted above.