FAQs - CAPS - Revit
- How do I know which fields to update to select options and accessories?
- How do I update a product after inserting a Family in my Revit Project?
- I have another question that is not here on this list, how do I get an answer to it?
- I have received Revit content from CAPS. However, when it was loaded into my project an error displayed stating that the content can not be created.
- I have selected a specific model, however I am receiving a generic Family name. (i.e.Roof Mounted Fan)
- I have suggestions to improve Greenheck Revit Families. Who do I talk to?
- Is content available in formats other than Revit?
- The file size of the application based families from CAPS are larger than a comparable Revit family.
- There are multiple connectors on a family, which one do I use?
- When I open the Revit family provided by CAPS, the content is not presented as the product selected.
Q: How do I know which fields to update to select options and accessories?A:
A1: When using configuration specific content from CAPS you do not need to update any 'Type' parameters. They will be set by the CAPS configuration including, Dimensions, Options, Performance information etc.
A2: When using 'static' downloadable models from Greenheck.com/Drawings page the only selections that should be modified are 'Instance' parameters.
Q: How do I update a product after inserting a Family in my Revit Project?A:
A1: Updating an existing configurations' Options: Because we have invested the time in creating robust models, one added feature is that product selections can be near exactly represented, In doing so, we are able to easily update any modified configuration. For example, If we were to add a roof curb accessory to a roof mounted fan (i.e.. CUE, CUBE, etc) to update the model, the required practice to ensure the requested option is shown correctly, is to go back to the CAPS selection, modify and select the requested accessory (in doing so, you have the correct dimensions as well have verified that is a standard option), Save the job, then re-generate the content from CAPS. With the content re-created, within Revit, and either load the content as was done before, through selecting the Mechanical Equipment/Load feature. Easier yet, navigate in the Project Browser, finding the associated Family, right click and select 'Reload...'. (This will take you back to the original folder and family from which the content was loaded) select OK and all the marks you wish to re-load.
A2: Updating to a different model: This modification function is the same as updating an option. Only requirements are, that the Mark name remains exactly the same. (If the name has changed you will need to modify the 'Family Type' that is selected for each instance within your project). This process will only work if the family name remains the same. If changing from a Horizontal mounted unit to a Vertical unit, it is most likely the family will be different. If this happens you will need to delete the existing occurrence and place a new object.
Q: I have another question that is not here on this list, how do I get an answer to it?
Q: I have received Revit content from CAPS. However, when it was loaded into my project an error displayed stating that the content can not be created.A:
This is not a common issue. However, with so many product variations, conflicts can occur. Because we are constantly updating and refining our content, testing is a never ending process with the complexity and range of sizes of our products.
Please forward us your CAPS file to email@example.com. We will attempt to reproduce the issue to ensure it is fixed in the next update to CAPS, as well we will correct the content for you and send an updated file.
Q: I have selected a specific model, however I am receiving a generic Family name. (i.e.Roof Mounted Fan)A:
In working with our product configuration, and the process of refining a selection, we have found it best practice to create fewer families that are robust to display all of the key product features regarding the spatial envelope of the product.
Q: I have suggestions to improve Greenheck Revit Families. Who do I talk to?A:
E-mail Greenheck at: firstname.lastname@example.org
Q: Is content available in formats other than Revit?A:
Yes. Use the Configured Model Request to submit your CAPS file. We will convert your specific selections to 3D.dwg or .sat format and return the results to you.
Q: The file size of the application based families from CAPS are larger than a comparable Revit family.A:
The file size of the family will increase with the complexity of the family. Although this is an initial concern, because multiple product models are in one family, the file size will actually be reduced when compared with using the placement of multiple items from multiple families. In a larger project, the greater number of instances from a single family will net a smaller file when compared to traditional Families.
Q: There are multiple connectors on a family, which one do I use?A:
Per the options selected, text fields will identify which connection is for which type of service (ie. on Roof mounted Fans, Exhaust Air, Supply Air etc). If a selected option does not require a connection, the description of the connection will be changed to say *Not Valid*.
Q: When I open the Revit family provided by CAPS, the content is not presented as the product selected.A:
Do not attempt to load a family into a project for the first time using the 'Load into Project' button. For additional information please reference the FAQ above.